Chegg: unable to get onto chat support, no chat button...
A Chegg customer review by GetHuman user ~student in need of help from November 27th, 2017
Background on ~student in need of help's case
GetHuman: ~student in need of help - can you tell our other Chegg customers when your case took place?
~student in need of help: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~student in need of help a list of common Chegg problems)
~student in need of help: "Cancel Account" was why I was trying to call.
~student in need of help's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~student in need of help: unable to get onto chat support, no chat button on the website. Currently waiting for support through phone call. have yet to talk to a representative
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~student in need of help: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~student in need of help: I'd give them a four out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~student in need of help: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
~student in need of help: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~student in need of help taken from his Chegg customer service problem that occurred on November 26th, 2017.