Chevrolet: They are supposed to be open till * pm est. I s...
A Chevrolet customer review by GetHuman user GetHuman-407596 from November 24th, 2017
Background on GetHuman-407596's case
GetHuman: GetHuman-407596 - can you tell our other Chevrolet customers when your case took place?
GetHuman-407596: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Chevrolet, and if so, how?
GetHuman: And which of these common Chevrolet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407596 a list of common Chevrolet problems)
GetHuman-407596: "Complaint" was why I was trying to call.
GetHuman-407596's review of Chevrolet customer service
GetHuman: So how would you sum up your experience for GetHuman's Chevrolet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407596: They are supposed to be open till * pm est. I spoke to someone who then transferred me to another department and waited on hold for a couple minutes. Then a message came on at *:** est saying the office was closed and I would have to call back tomorrow and it hung up the phone. annoying.
GetHuman: Let's quantify your experience contacting Chevrolet. On a scale of 1 to 5, how easy is it go get help on a Chevrolet problem?
GetHuman-407596: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407596: I'd give them a two out of five on communication.
GetHuman: And what about Chevrolet's ability to quickly and effectively address your problem?
GetHuman-407596: For that I would say five out of five.
GetHuman: And finally- any advice for other Chevrolet customers?
GetHuman-407596: Call them early in the day or late. Don't forget any personal or account information you might need for Chevrolet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407596 taken from his Chevrolet customer service problem that occurred on November 22nd, 2017.