Chipotle Mexican Grill, Inc.: I order online, I went to pick-up my order & I...
A Chipotle Mexican Grill, Inc. customer review by GetHuman user ~Joann Ruiz from November 13th, 2017
Background on ~Joann Ruiz's case
GetHuman: ~Joann Ruiz - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
~Joann Ruiz: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Joann Ruiz a list of common Chipotle Mexican Grill, Inc. problems)
~Joann Ruiz: "Delivery problem" was why I was trying to call.
~Joann Ruiz's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joann Ruiz: I order online, I went to pick-up my order & I had to wait for ** minutes. Customers were very angry. There were * lines. The people that order online, their food was not ready & they had to wait as long or longer than the people that were ordering at the location. Employees were unable to manage the situation. It didn't help that the utensils and napkin were not available went needed. After all the trouble & waiting, I go back to work to have my lunch & my order was not according to my specification. One order was missing the guacamole & corn, the *nd order was missing the rice & the salsa was not mild.
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
~Joann Ruiz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joann Ruiz: I'd give them a one out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
~Joann Ruiz: For that I would say one out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
~Joann Ruiz: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joann Ruiz taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 11th, 2017.