Chipotle Mexican Grill, Inc.: I waited in a short line forever as the new sto...
A Chipotle Mexican Grill, Inc. customer review by GetHuman user ~Ronald from November 28th, 2017
Background on ~Ronald's case
GetHuman: ~Ronald - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
~Ronald: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronald a list of common Chipotle Mexican Grill, Inc. problems)
~Ronald: "Overcharge/Strange charge" was why I was trying to call.
~Ronald's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronald: I waited in a short line forever as the new store in Pantops Charlottesville, finally I got my Burrito and the person was unable to wrap so she puts it to the side. The manager then asked her what that was and after being told just walks away. Burrito sits on the other table for two minutes and then worker goes and just dumps on a cold tortilla and wraps and hands me. I asked the manager that why don't you help and he states if I do these new people will not learn and it was okay for my burrito to sit there for two minutes. Finally I took my burrito and chips to later find that they have not put my salsa in the bag. I will never go again to a Chipotle.
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
~Ronald: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronald: I'd give them a three out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
~Ronald: For that I would say four out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
~Ronald: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronald taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 18th, 2017.