Chipotle Mexican Grill, Inc.: My son loves going there every day after baseba...
A Chipotle Mexican Grill, Inc. customer review by GetHuman user ~Sandy from November 22nd, 2017
Background on ~Sandy's case
GetHuman: ~Sandy - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
~Sandy: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy a list of common Chipotle Mexican Grill, Inc. problems)
~Sandy: "Delivery problem" was why I was trying to call.
~Sandy's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy: My son loves going there every day after baseball practice. We usually get pretty good service, but today we didn't!! My son ordered the usual. Burrito pinto beans, white rice half carnitas and half carne asada. The kid who was helping us at first was very reasonable with the rice and beans. Then Joe stepped in and hardly put any protein in the burrito. I didn't say anything since I am sure they are told to be reasonabe with the amount the give you. BUT RIGHT BEHIND US I GUESS WAS ONE OF HIS FRIENDS BECAUSE THAT BURRITO WAS SO BIG!! HE COULDN'T EVEN FOLD IT.! I mentioned something to him about how big the burrito was and he ignored me. Then I asked for his name and ignored me again until the guy at the registered answered for him. My problem is obvious. I really thought your company should know. I won't stop taking my son their but things need to change. They need to treat EVERY customer the same. Have a great day.
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
~Sandy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy: I'd give them a four out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
~Sandy: For that I would say one out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
~Sandy: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 19th, 2017.