Chipotle Mexican Grill, Inc.: Wrong order
A Chipotle Mexican Grill, Inc. customer review by GetHuman user GetHuman-ioannes from December 8th, 2017
Background on GetHuman-ioannes's case
GetHuman: GetHuman-ioannes - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
GetHuman-ioannes: Sure. It was afternoon, on November 29th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ioannes a list of common Chipotle Mexican Grill, Inc. problems)
GetHuman-ioannes: "Make a reservation" was why I was trying to call.
GetHuman-ioannes's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ioannes: Wrong order
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-ioannes: Tonight I ordered a chorizo bowl from the Chipotle at **** St Paul St (Baltimore, MD) using the Chipotle app. I picked up the bowl and went home (** minutes), only to find that they didn't put any chorizo in the bowl. I returned to the store (another ** minutes), hoping to get a new bowl and*or a refund. I received neither. I asked for chorizo. They said they didn't have any prepared, so they asked me to wait ** minutes. I said that I'd just take a chicken bowl instead. So they put a scoop of chicken in a side cup and said "Sorry about that." No refund was offered. Nor did they refund me for the price difference between a chorizo and chicken bowl. I went home (** minutes) and ate the bowl. After sitting for an hour, it was pretty dreadful. **I can deal with Chipotle's legacy of tainted food, the habitually long lines at this store (commonly of **-** people * ** minute wait), and the maddening **-cent price increases foisted upon the customer. But this incident has made me never want to return to Chipotle again.
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
GetHuman-ioannes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ioannes: I'd give them a one out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
GetHuman-ioannes: For that I would say one out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
GetHuman-ioannes: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ioannes taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 29th, 2017.