Choxi: Ordered * weeks ago. After several emails back...
A Choxi customer review by GetHuman user ~very mad Mamaw from November 19th, 2017
Background on ~very mad Mamaw's case
GetHuman: ~very mad Mamaw - can you tell our other Choxi customers when your case took place?
~very mad Mamaw: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~very mad Mamaw a list of common Choxi problems)
~very mad Mamaw: "Returns" was why I was trying to call.
~very mad Mamaw's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very mad Mamaw: Ordered * weeks ago. After several emails back and forth we got a tracking number. Well there was * items on the same tracking number but we only received * item. Can't get back ahold of anyone thru phone numbers or email to find where the other * items are. Our grandchildren are coming from out of state and as it looks we are not going to have their presents for them. This is the last time I will ever order from this site. My advise to anyone wanting to order from here is don't do it. They have our money but we don't have our product. And I have no more money to go get it elsewhere and cancel this order. Probably have to sue them to get our money back. Horrible customer service attitudes and service.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~very mad Mamaw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very mad Mamaw: I'd give them a three out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~very mad Mamaw: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~very mad Mamaw: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very mad Mamaw taken from his Choxi customer service problem that occurred on November 15th, 2017.