Chrysler Group: I wish there was a way around not giving them a...
A Chrysler Group customer review by GetHuman user ~FanelJ from November 23rd, 2017
Background on ~FanelJ's case
GetHuman: ~FanelJ - can you tell our other Chrysler Group customers when your case took place?
~FanelJ: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Chrysler Group, and if so, how?
GetHuman: And which of these common Chrysler Group customer issues best describes the reason you wanted to talk to them?
(Shows ~FanelJ a list of common Chrysler Group problems)
~FanelJ: "Where to buy" was why I was trying to call.
~FanelJ's review of Chrysler Group customer service
GetHuman: So how would you sum up your experience for GetHuman's Chrysler Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FanelJ: I wish there was a way around not giving them a star! I purchased a new car in February that has been at the dealership more than I have driven the car. The issue is smoke comes through the air conditioning vents randomly and smells like the car is on fire. No one calls me back as directed by the CS department, Special Investigations Team or the STAR unit. No rental car has ever been offered while the car was down for repair and the dealership*CS have not been helpful at all.
GetHuman: Let's quantify your experience contacting Chrysler Group. On a scale of 1 to 5, how easy is it go get help on a Chrysler Group problem?
~FanelJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FanelJ: I'd give them a two out of five on communication.
GetHuman: And what about Chrysler Group's ability to quickly and effectively address your problem?
~FanelJ: For that I would say five out of five.
GetHuman: And finally- any advice for other Chrysler Group customers?
~FanelJ: Call them early in the day or late. Don't forget any personal or account information you might need for Chrysler Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FanelJ taken from his Chrysler Group customer service problem that occurred on November 16th, 2017.