Cincinnati Enquirer: First Call Back only rang * times and I co...
A Cincinnati Enquirer customer review by GetHuman user ~JoAnn Brayshaw from November 24th, 2017
Background on ~JoAnn Brayshaw's case
GetHuman: ~JoAnn Brayshaw - can you tell our other Cincinnati Enquirer customers when your case took place?
~JoAnn Brayshaw: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Cincinnati Enquirer, and if so, how?
GetHuman: And which of these common Cincinnati Enquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~JoAnn Brayshaw a list of common Cincinnati Enquirer problems)
~JoAnn Brayshaw: "Delivery problem" was why I was trying to call.
~JoAnn Brayshaw's review of Cincinnati Enquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Cincinnati Enquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoAnn Brayshaw: First Call Back only rang * times and I couldn't get to the phone. Was over an hour later before I talked to a representative (a very nice lady) but I was*am unhappy about the wait. I have not ever before had*to spend so much time to register a vacation hold - and it was time I didn't have !! JoAnn Brayshaw
GetHuman: Let's quantify your experience contacting Cincinnati Enquirer. On a scale of 1 to 5, how easy is it go get help on a Cincinnati Enquirer problem?
~JoAnn Brayshaw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoAnn Brayshaw: I'd give them a four out of five on communication.
GetHuman: And what about Cincinnati Enquirer's ability to quickly and effectively address your problem?
~JoAnn Brayshaw: For that I would say one out of five.
GetHuman: And finally- any advice for other Cincinnati Enquirer customers?
~JoAnn Brayshaw: Call them early in the day or late. Don't forget any personal or account information you might need for Cincinnati Enquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoAnn Brayshaw taken from his Cincinnati Enquirer customer service problem that occurred on November 18th, 2017.