Citi Mortgage: ihave called CitiMortgage * times and still do...
A Citi Mortgage customer review by GetHuman user ~lacysno from November 1st, 2017
Background on ~lacysno's case
GetHuman: ~lacysno - can you tell our other Citi Mortgage customers when your case took place?
~lacysno: Yes. It was morning, on October 27th.
GetHuman: Did you reach out to Citi Mortgage, and if so, how?
GetHuman: And which of these common Citi Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~lacysno a list of common Citi Mortgage problems)
~lacysno: "Eligibility question" was why I was trying to call.
~lacysno's review of Citi Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lacysno: ihave called CitiMortgage * times and still do not have a payoff for my realtor. they would not let me speak to someone in the US and they were very rude. i don't know if the house sells how we will be able to pay the house off. they don't seem to be very interested in giving me any information.
GetHuman: Let's quantify your experience contacting Citi Mortgage. On a scale of 1 to 5, how easy is it go get help on a Citi Mortgage problem?
~lacysno: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lacysno: I'd give them a five out of five on communication.
GetHuman: And what about Citi Mortgage's ability to quickly and effectively address your problem?
~lacysno: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Mortgage customers?
~lacysno: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Citi Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lacysno taken from his Citi Mortgage customer service problem that occurred on October 27th, 2017.