Coast-stores.com: the call centre ended the call before even had...
A Coast-stores.com customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Coast-stores.com customers when your case took place?
~anonymous: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Coast-stores.com, and if so, how?
GetHuman: And which of these common Coast-stores.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Coast-stores.com problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.
~anonymous's review of Coast-stores.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Coast-stores.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: the call centre ended the call before even had chance to wait in a queue. all contact with a human seems to be locked down. sent several emails with no response as yet. love the clothes but seriously considering whether to ever buy on line with them again as no easy way to get my money back as they didn't send a return label!!
GetHuman: Let's quantify your experience contacting Coast-stores.com. On a scale of 1 to 5, how easy is it go get help on a Coast-stores.com problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Coast-stores.com's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Coast-stores.com customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Coast-stores.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Coast-stores.com customer service problem that occurred on November 16th, 2017.