Coleman.com: Bought a * gal. beverage cooler. Leaks around t...
A Coleman.com customer review by GetHuman user ~Unhappy Camper from November 23rd, 2017
Background on ~Unhappy Camper's case
GetHuman: ~Unhappy Camper - can you tell our other Coleman.com customers when your case took place?
~Unhappy Camper: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Coleman.com, and if so, how?
GetHuman: And which of these common Coleman.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Camper a list of common Coleman.com problems)
~Unhappy Camper: "Complaint" was why I was trying to call.
~Unhappy Camper's review of Coleman.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Coleman.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Camper: Bought a * gal. beverage cooler. Leaks around the lid horribly. Customer service no help. They said there was no warranty, and no replacement lid. They offered no other options or help. So I'm stuck with a defective product. I expected better from this company.
GetHuman: Let's quantify your experience contacting Coleman.com. On a scale of 1 to 5, how easy is it go get help on a Coleman.com problem?
~Unhappy Camper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Camper: I'd give them a four out of five on communication.
GetHuman: And what about Coleman.com's ability to quickly and effectively address your problem?
~Unhappy Camper: For that I would say one out of five.
GetHuman: And finally- any advice for other Coleman.com customers?
~Unhappy Camper: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Coleman.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Camper taken from his Coleman.com customer service problem that occurred on November 14th, 2017.
Coleman.com
1.00 of 5 stars | 14 reviews
~Unhappy Camper's Coleman.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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