Comcast employees don't do their jobs both on t...
A Comcast customer review by GetHuman user ~BB from November 21st, 2017
Background on ~BB's case
GetHuman: ~BB - can you tell our other Comcast customers when your case took place?
~BB: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~BB a list of common Comcast problems)
~BB: "Cancel service" was why I was trying to call.
~BB's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BB: Comcast employees don't do their jobs both on the phone & in the field. After moving into a new place I went with Comcast as being a previous customer. For this three weeks of dealing with them I am truly disgusted by the way their employees do their jobs. Half the time they are not understandable speaking broken English and the half they don't understand what your explaining to them. In three weeks time I asked for a supervisor and was denied the first time. Their technicians are not to knowledgeable either. I have a Tivo and the Tech brought only one card which couldn't be paired. In calling for another, one was delivered by another person which then was paired. After that I couldn't receive the stations I was supposed to get and spent eight hours on the phone with different Reps on the problem with the Tivo getting stations. The last call I made I had to demand a supervisor or drop Comcast and go to another company such as U-Verse. They sent another Tech out five days later an
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~BB: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BB: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~BB: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~BB: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BB taken from his Comcast customer service problem that occurred on November 19th, 2017.