Comcast: I had tried to activate the Voice*Go function o...
A Comcast customer review by GetHuman user ~RLW from November 23rd, 2017
Background on ~RLW's case
GetHuman: ~RLW - can you tell our other Comcast customers when your case took place?
~RLW: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~RLW a list of common Comcast problems)
~RLW: "Technical support" was why I was trying to call.
~RLW's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RLW: I had tried to activate the Voice*Go function on my home phone and after setting up the *nd of my "virtual" (VoIP) phone numbers my home phone was rendered unable to answer incoming phone calls. I spent * hrs talking to various "support" folks (they were all quite nice and clearly trying hard) but my home phone still wouldn't answer incoming calls (it would make out-going calls OK). Finally the next day after spending * * hrs with various support folks, I used this number and found a very easy-to-understand support person who finally gave me a *direct number* to Xfinity "App Dept" (***.***.****) At least with a "direct number" I was able to connect with a higher level of support. The gentleman I talked to in the "App Dept" couldn't help (but understood the problem). He was at least the *th or *th support person I talked to. He gave me the *direct number* for the "Activation Dept" (***.***.****) and suggested they would have to inactivate my * VoIP lines and also my home line and
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~RLW: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RLW: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~RLW: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~RLW: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RLW taken from his Comcast customer service problem that occurred on November 13th, 2017.