Comcast service person was here in USA and trie...
A Comcast customer review by GetHuman user ~mark-in-seattle from November 27th, 2017
Background on ~mark-in-seattle's case
GetHuman: ~mark-in-seattle - can you tell our other Comcast customers when your case took place?
~mark-in-seattle: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~mark-in-seattle a list of common Comcast problems)
~mark-in-seattle: "Equipment Trouble" was why I was trying to call.
~mark-in-seattle's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mark-in-seattle: Comcast service person was here in USA and tried to fix our VOIP issues, but it will take a house call to look at our modem, which she scheduled for tomorrow. All things considered a good effort from customer service so far. Comcast's VOIP infrastructure is having lots of problems in our area based on reports from burglar alarm techs here. Comcast appears to have slightly changed the way their servers handle VOIP
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~mark-in-seattle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mark-in-seattle: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~mark-in-seattle: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~mark-in-seattle: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mark-in-seattle taken from his Comcast customer service problem that occurred on November 22nd, 2017.