Comcast: Our family in total has been on hold for over t...
A Comcast customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Comcast customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Comcast problems)
~Anonymous: "Service problem" was why I was trying to call.
~Anonymous's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Our family in total has been on hold for over two hours because Comcast installed the wrong system and now the only solution that we've been given is to wait another * weeks and buy a whole new box out of pocket. We've been transferred over * times and no-one has been even remotely helpful. The customer service alone is enough to cause us to want to switch to a different company.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Comcast customer service problem that occurred on November 19th, 2017.