Comcast: After * minute wait, agent came on line to tel...

A Comcast customer review by GetHuman user ~1PissedOffCustomer from November 27th, 2017

Background on ~1PissedOffCustomer's case

GetHuman: ~1PissedOffCustomer - can you tell our other Comcast customers when your case took place?
~1PissedOffCustomer: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to Comcast, and if so, how?
~1PissedOffCustomer: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~1PissedOffCustomer a list of common Comcast problems)
~1PissedOffCustomer: "Complaint" was why I was trying to call.

~1PissedOffCustomer's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1PissedOffCustomer: After * minute wait, agent came on line to tell me she were having system issues and I needed to call back. Maybe someone else could assist me. That meant going back into another queue, as opposed to her transferring me to next available. Comcast is horrible, but so is DirectTV. Looks like I'll be switching to FIOS.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~1PissedOffCustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1PissedOffCustomer: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~1PissedOffCustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~1PissedOffCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1PissedOffCustomer taken from his Comcast customer service problem that occurred on November 26th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~1PissedOffCustomer's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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