Comcast: Hint to quicken the wait time. I put in two di...
A Comcast customer review by GetHuman user ~Compost trick from November 27th, 2017
Background on ~Compost trick's case
GetHuman: ~Compost trick - can you tell our other Comcast customers when your case took place?
~Compost trick: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Compost trick a list of common Comcast problems)
~Compost trick: "Account access" was why I was trying to call.
~Compost trick's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Compost trick: Hint to quicken the wait time. I put in two digits and * when asked for the last * of my Social. Was transferred to a human.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Compost trick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Compost trick: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Compost trick: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Compost trick: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Compost trick taken from his Comcast customer service problem that occurred on November 24th, 2017.