Comcast: I have been without TV for * days. Called for a...
A Comcast customer review by GetHuman user GetHuman-433892 from November 27th, 2017
Background on GetHuman-433892's case
GetHuman: GetHuman-433892 - can you tell our other Comcast customers when your case took place?
GetHuman-433892: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433892 a list of common Comcast problems)
GetHuman-433892: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-433892's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433892: I have been without TV for * days. Called for a service call. I Was told the earliest date was June **. When I said I needed it sooner the representative said he had set it up that evening from *:** to *:** p.m. Nobody showed up. I have seen a comcast truck pass by my house twice within the last two days. I called again asking if they could get in touch with the trucks in my area. They said no. Very poor service.....
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-433892: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433892: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-433892: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-433892: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433892 taken from his Comcast customer service problem that occurred on November 23rd, 2017.