Comcast: I was sold a package by a reseller put when it...

A Comcast customer review by GetHuman user GetHuman-nnylake from November 30th, 2017

Background on GetHuman-nnylake's case

GetHuman: GetHuman-nnylake - can you tell our other Comcast customers when your case took place?
GetHuman-nnylake: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman-nnylake: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nnylake a list of common Comcast problems)
GetHuman-nnylake: "Service Outage" was why I was trying to call.

GetHuman-nnylake's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nnylake: I was sold a package by a reseller put when it was installed it didn't provide services I was expres
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-nnylake: I was sold a package by a reseller put when it was installed it didn't provide services I was expressly gurenteed.*I was asked what * channels I wanted in my package and when it was installed I only got one of those channels.*I have dealt with "customer resolutions" * times at about ** mins a call - first time they said a manager would call me back - after * days I called and they said a manager would call me back - a managers called me back! (today - day *) but said I'd have to call the reseller because they couldn't make the offer I was sold at the price I agreed to, he then had the Gaul to try to up sell me to what I wanted for $** more - I tried to call the reseller but the phone number on the bill was a dead end and the name of the reseller was wrong (per the guy who answered the phone)*- I just called back "customer resolutions" and got an hour long run around, said they didn't have the name or number of the reseller on their install order, and finally said they would transfer me directly to a manager and just Hung Up On Me!-(
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-nnylake: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nnylake: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-nnylake: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-nnylake: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nnylake taken from his Comcast customer service problem that occurred on November 21st, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

GetHuman-nnylake's Comcast Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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