Comcast: What a bunch of morons.

A Comcast customer review by GetHuman user GetHuman-jalecbr from November 29th, 2017

Background on GetHuman-jalecbr's case

GetHuman: GetHuman-jalecbr - can you tell our other Comcast customers when your case took place?
GetHuman-jalecbr: Sure. It was morning, on November 28th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman-jalecbr: I used the 800-934-6489 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jalecbr a list of common Comcast problems)
GetHuman-jalecbr: "Streaming or Download Trouble" was why I was trying to call.

GetHuman-jalecbr's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jalecbr: What a bunch of morons.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jalecbr: If I could rate in negative stars I would. Comcast is consistently the most horrendous company I have ever had the extreme displeasure of dealing with. The never fail to be completely inept at pretty much everything. I've spent a collective of oh I don't know...let's be generous and say **-** hours, probably more on hold with them over one issue. This has been going on since MARCH. It is now October and I still can't get anyone to fix this simple issue. The issue is I moved, so stop sending me bills for my old address which I have cancelled numerous times now. It just doesn't stop. Every time they say it won't happen again and low and behold, the next month there it is. Another bill for the old address. A bill saying I'm delinquent on my payments. Another bill F***ING with my credit. I've even talked to corporate in Philadelphia and STILL. I am counting down the days until Google Fiber comes to Atlanta so I never have to deal with these troglodytes again. I cannot express with enough fervor how much I detest that greedy monopolizing company. I'd rather have teeth pulled than call them.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-jalecbr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jalecbr: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-jalecbr: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-jalecbr: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jalecbr taken from his Comcast customer service problem that occurred on November 28th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

GetHuman-jalecbr's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

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