Comcast: I've been on hold and been disconnected * diffe...
A Comcast customer review by GetHuman user ~upset customer from November 25th, 2017
Background on ~upset customer's case
GetHuman: ~upset customer - can you tell our other Comcast customers when your case took place?
~upset customer: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Comcast problems)
~upset customer: "Account access" was why I was trying to call.
~upset customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: I've been on hold and been disconnected * different times very upset need an extension on my payment need help.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~upset customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~upset customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Comcast customer service problem that occurred on November 16th, 2017.