Comcast: This is the *nd time in * years, we have gone t...
A Comcast customer review by GetHuman user ~comfused from November 27th, 2017
Background on ~comfused's case
GetHuman: ~comfused - can you tell our other Comcast customers when your case took place?
~comfused: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~comfused a list of common Comcast problems)
~comfused: "Technical support" was why I was trying to call.
~comfused's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~comfused: This is the *nd time in * years, we have gone through, what I call Comcast Hades.*Currently, we are at critical mass, having gone through * Months of spotty service, equipment that is not ready for prime time and a series of teks, who either don't, can't or try to resolve issues, only to have them re-surface in short order. *First, the whole sales process was a joke, though our Sales Rep. was sincere and didn't intentionally mislead us, it was a new program, made promises, she couldn't keep. While we were getting these corrected, we found the Home security system, to be a joke, and expressed the desire to switch for phone. Sales rep said no prob. However it took over ** days to get the contract issues close to promised, then we were told ** day period past by * day, after assurances we would be taken care of, also all the ph. conversations where we were offline, with Security system and other services, we were being told, all our issues were being notated, well apparently not, as this
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~comfused: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~comfused: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~comfused: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~comfused: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~comfused taken from his Comcast customer service problem that occurred on November 19th, 2017.