Comcast: if you want to ask a question, you have to call...
A Comcast customer review by GetHuman user ~Darlene Ross from November 27th, 2017
Background on ~Darlene Ross's case
GetHuman: ~Darlene Ross - can you tell our other Comcast customers when your case took place?
~Darlene Ross: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Darlene Ross a list of common Comcast problems)
~Darlene Ross: "Cancel Service" was why I was trying to call.
~Darlene Ross's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Darlene Ross: if you want to ask a question, you have to call during regular business hours, i.e, spend an hour of your day waiting to call Comcast
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Darlene Ross: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Darlene Ross: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Darlene Ross: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Darlene Ross: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Darlene Ross taken from his Comcast customer service problem that occurred on November 19th, 2017.