Comcast: Tom took my call and handled everything efficie...
A Comcast customer review by GetHuman user ~Happy Customer from November 27th, 2017
Background on ~Happy Customer's case
GetHuman: ~Happy Customer - can you tell our other Comcast customers when your case took place?
~Happy Customer: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer a list of common Comcast problems)
~Happy Customer: "Complaint" was why I was trying to call.
~Happy Customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer: Tom took my call and handled everything efficiently and in a friendly, fun way. I am a stickler for customer service and my expectations were exceeded!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Happy Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Happy Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Happy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer taken from his Comcast customer service problem that occurred on November 25th, 2017.