I was lured back to Comcast with a $***.** gift...
A Comcast customer review by GetHuman user ~borchinator from November 24th, 2017
Background on ~borchinator's case
GetHuman: ~borchinator - can you tell our other Comcast customers when your case took place?
~borchinator: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~borchinator a list of common Comcast problems)
~borchinator: "Cancel service" was why I was trying to call.
~borchinator's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~borchinator: I was lured back to Comcast with a $***.** gift card offer to switch. It has been * months and I still don't have my card. When I call they tell me it is processing and to wait a week. On top of that the cable boxes don't work well, they freeze, the remotes don't work well and I have had to reset beach of the * boxes multiple times. I just received a replacement box in the mail and it doesn't work right out of the box. I just spent a half hour on the phone with "tech support" and now they are telling me I need to wait for a half hour to see if the box fixes itself. I am locked into a * year contract with them but as soon as I can get out I will. This is the worst cable company ever.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~borchinator: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~borchinator: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~borchinator: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~borchinator: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~borchinator taken from his Comcast customer service problem that occurred on November 14th, 2017.