Comcast: Not as bad as I was dreading. But I am now sur...
A Comcast customer review by GetHuman user ~that guy upstairs from November 23rd, 2017
Background on ~that guy upstairs 's case
GetHuman: ~that guy upstairs - can you tell our other Comcast customers when your case took place?
~that guy upstairs : Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~that guy upstairs a list of common Comcast problems)
~that guy upstairs : "Update account information" was why I was trying to call.
~that guy upstairs 's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~that guy upstairs : Not as bad as I was dreading. But I am now sure that they deliberately slow down internet speeds over long periods of time so when you call in about it they can offer you new deals and packages. Sneeky ********!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~that guy upstairs : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~that guy upstairs : I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~that guy upstairs : For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~that guy upstairs : Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~that guy upstairs taken from his Comcast customer service problem that occurred on November 15th, 2017.