Comcast: Rudely persistent with only goal to retain my a...
A Comcast customer review by GetHuman user ~Saved$WithPatience from November 25th, 2017
Background on ~Saved$WithPatience's case
GetHuman: ~Saved$WithPatience - can you tell our other Comcast customers when your case took place?
~Saved$WithPatience: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Saved$WithPatience a list of common Comcast problems)
~Saved$WithPatience: "Account access" was why I was trying to call.
~Saved$WithPatience's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Saved$WithPatience: Rudely persistent with only goal to retain my account. I made this call my mission of the day and just stayed on the line with my cost savings need. Remaining polite and upbeat, I eventually pulled a savings. *Keep your cell phone charged as it's a long experience*
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Saved$WithPatience: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Saved$WithPatience: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Saved$WithPatience: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Saved$WithPatience: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Saved$WithPatience taken from his Comcast customer service problem that occurred on November 20th, 2017.