Comcast: This is the worst cable company I ever dealt wi...
A Comcast customer review by GetHuman user ~Luis Lozano from November 21st, 2017
Background on ~Luis Lozano's case
GetHuman: ~Luis Lozano - can you tell our other Comcast customers when your case took place?
~Luis Lozano: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Luis Lozano a list of common Comcast problems)
~Luis Lozano: "Pay bill" was why I was trying to call.
~Luis Lozano's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luis Lozano: This is the worst cable company I ever dealt with, had to call * times to get thru and not hinged up on and use both phones mines and my wife's all to get my hd channels which I pay for and suddenly where no longer there only to be sent another box and still not have my hd channels, and worse loosing signal in my room and not having anyone been able to fix it right, in the end they want to send a technician and charge me extra to fix their mistake, wtf?.... I mean plug, unplug, turn off box, turn on box, whatbthe f is next jump up ant touch the ceiling? Give me my channels that I pay for or refund me and stop stealing from me!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Luis Lozano: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luis Lozano: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Luis Lozano: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Luis Lozano: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luis Lozano taken from his Comcast customer service problem that occurred on November 16th, 2017.