Comcast: i called * times got somebody every time and ex...
A Comcast customer review by GetHuman user ~robert from November 21st, 2017
Background on ~robert's case
GetHuman: ~robert - can you tell our other Comcast customers when your case took place?
~robert: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~robert a list of common Comcast problems)
~robert: "Billing" was why I was trying to call.
~robert's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robert: i called * times got somebody every time and explained my problem, they all said they will have a call back in *o min before the tech returns back to the job he did at my resident,and two of those were stupidvisors. the tech left supplies he was used. forgot to put covers back on cable boxes (*) of them and the wires are there to be cut by kids.but with all the calls i made nobody seems to care, it really makes me want to change my service. i see all the complaints on this site.its unreal to see how bad a company can be run robert **********
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~robert: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robert: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~robert: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~robert: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robert taken from his Comcast customer service problem that occurred on November 20th, 2017.