Continental Airlines: I am very disappointed in the service I receive...
A Continental Airlines customer review by GetHuman user GetHuman-326982 from November 4th, 2017
Background on GetHuman-326982's case
GetHuman: GetHuman-326982 - can you tell our other Continental Airlines customers when your case took place?
GetHuman-326982: Yeah. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Continental Airlines, and if so, how?
GetHuman: And which of these common Continental Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326982 a list of common Continental Airlines problems)
GetHuman-326982: "Frequent flyer program" was why I was trying to call.
GetHuman-326982's review of Continental Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326982: I am very disappointed in the service I received this weekend with Continental Airlines. I was scheduled to leave Harlingen, Texas on Friday afternoon. We arrived to the airport over one hour early for our flight and were told that our flight had been cancelled due to lack of flight staff. After waiting at the front desk for a while, we were told that we would be taking a taxi to the Brownsville airport, about ** minutes away, to make a flight there. We had plenty of time to make the flight. We were given a voucher for a cab ride and told that we were already checked in for the next flight, so all we had to do was check our bags once we got to Brownsville. The three of us and another woman who was in the same situation were taken outside and shown where a taxi would pick us up. The Continental Airlines ticket agent told us that a taxi came by every **-** minutes. After over ** minutes of waiting outside, we were finally picked up. The cab driver tried his best to get us to the
GetHuman: Let's quantify your experience contacting Continental Airlines. On a scale of 1 to 5, how easy is it go get help on a Continental Airlines problem?
GetHuman-326982: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326982: I'd give them a two out of five on communication.
GetHuman: And what about Continental Airlines's ability to quickly and effectively address your problem?
GetHuman-326982: For that I would say three out of five.
GetHuman: And finally- any advice for other Continental Airlines customers?
GetHuman-326982: Call them early in the day or late. Don't forget any personal or account information you might need for Continental Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326982 taken from his Continental Airlines customer service problem that occurred on October 31st, 2017.