Continental Airlines: seriously if you delay a flight and reroute it...
A Continental Airlines customer review by GetHuman user ~tlcepeda from November 5th, 2017
Background on ~tlcepeda's case
GetHuman: ~tlcepeda - can you tell our other Continental Airlines customers when your case took place?
~tlcepeda: Yup. It was afternoon, on October 27th.
GetHuman: Did you reach out to Continental Airlines, and if so, how?
GetHuman: And which of these common Continental Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~tlcepeda a list of common Continental Airlines problems)
~tlcepeda: "Frequent flyer program" was why I was trying to call.
~tlcepeda's review of Continental Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tlcepeda: seriously if you delay a flight and reroute it. think maybe there should be an agent at one of your locations to let you know what is going on??Waited * hours before we finally had an agent from another airlines find out the flight was rerouted and would not be in until the next day
GetHuman: Let's quantify your experience contacting Continental Airlines. On a scale of 1 to 5, how easy is it go get help on a Continental Airlines problem?
~tlcepeda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tlcepeda: I'd give them a two out of five on communication.
GetHuman: And what about Continental Airlines's ability to quickly and effectively address your problem?
~tlcepeda: For that I would say five out of five.
GetHuman: And finally- any advice for other Continental Airlines customers?
~tlcepeda: Call them early in the day or late. Don't forget any personal or account information you might need for Continental Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tlcepeda taken from his Continental Airlines customer service problem that occurred on October 27th, 2017.