Cook's Illustrated: I was double billed and even though I made init...
A Cook's Illustrated customer review by GetHuman user ~norcal red from November 14th, 2017
Background on ~norcal red's case
GetHuman: ~norcal red - can you tell our other Cook's Illustrated customers when your case took place?
~norcal red: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~norcal red a list of common Cook's Illustrated problems)
~norcal red: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
~norcal red's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~norcal red: I was double billed and even though I made initial payment * months ago, I kept getting payment due notices. Seems if you sign up for auto-renewal they continue to ask for renewal through the USPS as well. I loved this site's tips and had a human on-line w*o waiting. Customer Service was excellent - hopefully efficient too.
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
~norcal red: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~norcal red: I'd give them a four out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
~norcal red: For that I would say five out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
~norcal red: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~norcal red taken from his Cook's Illustrated customer service problem that occurred on November 11th, 2017.