Cook's Illustrated: abysmal system for customer problems. I will be...
A Cook's Illustrated customer review by GetHuman user ~committed cook from November 20th, 2017
Background on ~committed cook's case
GetHuman: ~committed cook - can you tell our other Cook's Illustrated customers when your case took place?
~committed cook: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~committed cook a list of common Cook's Illustrated problems)
~committed cook: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
~committed cook's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~committed cook: abysmal system for customer problems. I will be canceling my subscription due to how disgruntled I am over their customer service
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
~committed cook: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~committed cook: I'd give them a three out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
~committed cook: For that I would say five out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
~committed cook: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~committed cook taken from his Cook's Illustrated customer service problem that occurred on November 11th, 2017.