Corel: Management should dial this number at least...
A Corel customer review by GetHuman user ~Ernie McCraken from November 26th, 2017
Background on ~Ernie McCraken's case
GetHuman: ~Ernie McCraken - can you tell our other Corel customers when your case took place?
~Ernie McCraken: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Corel, and if so, how?
GetHuman: And which of these common Corel customer issues best describes the reason you wanted to talk to them?
(Shows ~Ernie McCraken a list of common Corel problems)
~Ernie McCraken: "Track order" was why I was trying to call.
~Ernie McCraken's review of Corel customer service
GetHuman: So how would you sum up your experience for GetHuman's Corel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ernie McCraken: Management should dial this number at least * a day to expierance the futility of calling cust service.Anyone who believes this system works..should be fired immediatlY
GetHuman: Let's quantify your experience contacting Corel. On a scale of 1 to 5, how easy is it go get help on a Corel problem?
~Ernie McCraken: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ernie McCraken: I'd give them a two out of five on communication.
GetHuman: And what about Corel's ability to quickly and effectively address your problem?
~Ernie McCraken: For that I would say one out of five.
GetHuman: And finally- any advice for other Corel customers?
~Ernie McCraken: Call them early in the day or late. Don't forget any personal or account information you might need for Corel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ernie McCraken taken from his Corel customer service problem that occurred on November 20th, 2017.