Corel: Spent * days, ** hrs trying to get correct acti...
A Corel customer review by GetHuman user ~gray from November 17th, 2017
Background on ~gray's case
GetHuman: ~gray - can you tell our other Corel customers when your case took place?
~gray: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Corel, and if so, how?
GetHuman: And which of these common Corel customer issues best describes the reason you wanted to talk to them?
(Shows ~gray a list of common Corel problems)
~gray: "Returns" was why I was trying to call.
~gray's review of Corel customer service
GetHuman: So how would you sum up your experience for GetHuman's Corel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gray: Spent * days, ** hrs trying to get correct activation code. Used all available venues. Wait times for my * calls was **-** minutes. Email responses were CP generated thanking me for contacting them. * days later a ** step response came. When I get thru all that I am to link back to download again. Want to cancel but they are closed on Sat. and for Mondays holiday. Must call Tues. Bet the wait time will be HOURS long.
GetHuman: Let's quantify your experience contacting Corel. On a scale of 1 to 5, how easy is it go get help on a Corel problem?
~gray: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gray: I'd give them a five out of five on communication.
GetHuman: And what about Corel's ability to quickly and effectively address your problem?
~gray: For that I would say three out of five.
GetHuman: And finally- any advice for other Corel customers?
~gray: Call them early in the day or late. Don't forget any personal or account information you might need for Corel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gray taken from his Corel customer service problem that occurred on November 16th, 2017.