Costco Travel: Budget rent a car gave me a * hour ******** run...
A Costco Travel customer review by GetHuman user ~Wayne N from November 26th, 2017
Background on ~Wayne N's case
GetHuman: ~Wayne N - can you tell our other Costco Travel customers when your case took place?
~Wayne N: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Costco Travel, and if so, how?
GetHuman: And which of these common Costco Travel customer issues best describes the reason you wanted to talk to them?
(Shows ~Wayne N a list of common Costco Travel problems)
~Wayne N: "Overcharge/Strange charge" was why I was trying to call.
~Wayne N's review of Costco Travel customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco Travel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wayne N: Budget rent a car gave me a * hour ******** run around about a * day charge and I used it for * day* so they overcharged me. Still on phone, terrible customer service and DO NOT offer this company service to anyone else. Please let them know that the millions they make a day renting cars is not worth me telling ALL my friends and business people how crappy their customer service is. Still on phone! Thanks, Wayne N
GetHuman: Let's quantify your experience contacting Costco Travel. On a scale of 1 to 5, how easy is it go get help on a Costco Travel problem?
~Wayne N: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wayne N: I'd give them a three out of five on communication.
GetHuman: And what about Costco Travel's ability to quickly and effectively address your problem?
~Wayne N: For that I would say two out of five.
GetHuman: And finally- any advice for other Costco Travel customers?
~Wayne N: Call them early in the day or late. Don't forget any personal or account information you might need for Costco Travel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wayne N taken from his Costco Travel customer service problem that occurred on November 18th, 2017.