Coventry Health Care Inc.: I needed to opt out of an insurance that would...
A Coventry Health Care Inc. customer review by GetHuman user ~slane in Ga from November 21st, 2017
Background on ~slane in Ga's case
GetHuman: ~slane in Ga - can you tell our other Coventry Health Care Inc. customers when your case took place?
~slane in Ga: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Coventry Health Care Inc., and if so, how?
GetHuman: And which of these common Coventry Health Care Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~slane in Ga a list of common Coventry Health Care Inc. problems)
~slane in Ga: "Overcharge/Strange charge" was why I was trying to call.
~slane in Ga's review of Coventry Health Care Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Coventry Health Care Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~slane in Ga: I needed to opt out of an insurance that would automatically go into affect. Waited **mins,operator stated this wasn't the right dept, so did the next and final the right person ...then she tells me she sees know info on the rate changes. Nevertheless, my situation was never resolved. Will try again before the deadline come. Aggravated**stepupyourcustomerservice***Gonna give this ****-***-**** a try
GetHuman: Let's quantify your experience contacting Coventry Health Care Inc.. On a scale of 1 to 5, how easy is it go get help on a Coventry Health Care Inc. problem?
~slane in Ga: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~slane in Ga: I'd give them a three out of five on communication.
GetHuman: And what about Coventry Health Care Inc.'s ability to quickly and effectively address your problem?
~slane in Ga: For that I would say four out of five.
GetHuman: And finally- any advice for other Coventry Health Care Inc. customers?
~slane in Ga: Call them early in the day or late. Don't forget any personal or account information you might need for Coventry Health Care Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~slane in Ga taken from his Coventry Health Care Inc. customer service problem that occurred on November 18th, 2017.