Craigslist: Give people the option of Not Applicable, since...
A Craigslist customer review by GetHuman user GetHuman-157655 from November 19th, 2017
Background on GetHuman-157655's case
GetHuman: GetHuman-157655 - can you tell our other Craigslist customers when your case took place?
GetHuman-157655: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Craigslist, and if so, how?
GetHuman: And which of these common Craigslist customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-157655 a list of common Craigslist problems)
GetHuman-157655: "Refund a Charge" was why I was trying to contact.
GetHuman-157655's review of Craigslist customer service
GetHuman: So how would you sum up your experience for GetHuman's Craigslist customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-157655: Give people the option of Not Applicable, since the extension was not valid and I didn't get through at all. I wanted to list to tickets to a wonderful concert TONIGHT with my phone number only, since I'll be in a dentist chair until * and the performance starts at *:**, so I asked that interested parties PHONE me so we could meet somewhere. The concern is SOLD OUT and my two tickets will go to waste if no one can be found who wants them. It is hard to know if I'm looking to buy or listing to sell, also. Very unfriendly web site.
GetHuman: Let's quantify your experience contacting Craigslist. On a scale of 1 to 5, how easy is it go get help on a Craigslist problem?
GetHuman-157655: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-157655: I'd give them a one out of five on communication.
GetHuman: And what about Craigslist's ability to quickly and effectively address your problem?
GetHuman-157655: For that I would say three out of five.
GetHuman: And finally- any advice for other Craigslist customers?
GetHuman-157655: Call them early in the day or late. Don't forget any personal or account information you might need for Craigslist to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-157655 taken from his Craigslist customer service problem that occurred on November 12th, 2017.