Credit Acceptance Corporation: This was just a horrible experience. About a we...
A Credit Acceptance Corporation customer review by GetHuman user ~Bentley from October 31st, 2017
Background on ~Bentley's case
GetHuman: ~Bentley - can you tell our other Credit Acceptance Corporation customers when your case took place?
~Bentley: Sure. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Credit Acceptance Corporation, and if so, how?
GetHuman: And which of these common Credit Acceptance Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~Bentley a list of common Credit Acceptance Corporation problems)
~Bentley: "Setup an account" was why I was trying to call.
~Bentley's review of Credit Acceptance Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit Acceptance Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bentley: This was just a horrible experience. About a week before my payment was due they would start calling me asking if I was going to pay - * to * times a day. God forbid if I was late - then the calls went up to about ** a day. Not only can you not understand anything anyone says there *due to very thick accents* but they also don't listen to a word you say. The people working there are rude - and they will lie right to your face.
GetHuman: Let's quantify your experience contacting Credit Acceptance Corporation. On a scale of 1 to 5, how easy is it go get help on a Credit Acceptance Corporation problem?
~Bentley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bentley: I'd give them a five out of five on communication.
GetHuman: And what about Credit Acceptance Corporation's ability to quickly and effectively address your problem?
~Bentley: For that I would say three out of five.
GetHuman: And finally- any advice for other Credit Acceptance Corporation customers?
~Bentley: Call them early in the day or late. Don't forget any personal or account information you might need for Credit Acceptance Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bentley taken from his Credit Acceptance Corporation customer service problem that occurred on October 26th, 2017.