Credit Karma: was using this website for * months. last week...
A Credit Karma customer review by GetHuman user ~john cash from November 21st, 2017
Background on ~john cash's case
GetHuman: ~john cash - can you tell our other Credit Karma customers when your case took place?
~john cash: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Credit Karma, and if so, how?
GetHuman: And which of these common Credit Karma customer issues best describes the reason you wanted to talk to them?
(Shows ~john cash a list of common Credit Karma problems)
~john cash: "Report Credit Mistake" was why I was trying to contact.
~john cash's review of Credit Karma customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit Karma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john cash: was using this website for * months. last week i could not update my score. When i contacted te website they told me that my info is lost and i ave to re register. I mean WTF. When i tried to re-register i would not allow me to. I was able to create an account and nothing more. I got no response from them when i emailed them regarding this. Your info is not safe with them. ***DO NOT*** use this website. As they say there are no free lunches.
GetHuman: Let's quantify your experience contacting Credit Karma. On a scale of 1 to 5, how easy is it go get help on a Credit Karma problem?
~john cash: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john cash: I'd give them a four out of five on communication.
GetHuman: And what about Credit Karma's ability to quickly and effectively address your problem?
~john cash: For that I would say one out of five.
GetHuman: And finally- any advice for other Credit Karma customers?
~john cash: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Credit Karma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john cash taken from his Credit Karma customer service problem that occurred on November 19th, 2017.