Cricket Communications: i was told * times my phone would be turned on...
A Cricket Communications customer review by GetHuman user ~thomas stacey from November 7th, 2017
Background on ~thomas stacey's case
GetHuman: ~thomas stacey - can you tell our other Cricket Communications customers when your case took place?
~thomas stacey: Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~thomas stacey a list of common Cricket Communications problems)
~thomas stacey: "Overcharge/Strange charge" was why I was trying to call.
~thomas stacey's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thomas stacey: i was told * times my phone would be turned on in ** to ** hours and nothing happened now i have no phone at all. I bought this phone and paid for the phone and the bill and they will not turn it on please help me i have no phone now!!!!!
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~thomas stacey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thomas stacey: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~thomas stacey: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~thomas stacey: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thomas stacey taken from his Cricket Communications customer service problem that occurred on October 28th, 2017.