Cricket Wireless: the store and manager in paragould arkansas nee...
A Cricket Wireless customer review by GetHuman user GetHuman-carmenl from November 30th, 2017
Background on GetHuman-carmenl's case
GetHuman: GetHuman-carmenl - can you tell our other Cricket Wireless customers when your case took place?
GetHuman-carmenl: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-carmenl a list of common Cricket Wireless problems)
GetHuman-carmenl: "Technical support" was why I was trying to call.
GetHuman-carmenl's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-carmenl: the store and manager in paragould arkansas need to be reported
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-carmenl: There's a so-called manager in our store in paragould,ar *****, phone *(***)***-****, who is extremely unprofessional with very little knowledge of what she's doing. On **-* I went in* cricket * purchase hotspot * my Android * our home computer. She added it * my phone, and along with my bill came * $**. She also said she was enrolling me in autopay * save me $**mo. Well this morning I get up * NO phone srvc. I called *** from my husband's phone and spoke with a Marvin who's help was impeccable! Not only had this MANAGER failed * chrg me correctly, causing me * incur a disconnect, I was never set up on autopay either! Every question we had * her regarding hotspot, she could not give a definitive answer * anything, her response was the same......"ur all set"...well no, I wasn't all set! Her name is Ashley D, printed on my receipt. I've heard several ppl complain about this Ashley D and MANAGER she is most definitely NOT! I explained * Marvin at *** the situation with this Ashley which he noted in computer. My name is Carmen Dillport and my phone * is ***-***-****. Plz look in* this. I should not have incurred a disconnect because of an inept employee!!
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
GetHuman-carmenl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-carmenl: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
GetHuman-carmenl: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
GetHuman-carmenl: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-carmenl taken from his Cricket Wireless customer service problem that occurred on November 23rd, 2017.