CuraScript: Due to an insurance change I am forced to have...
A CuraScript customer review by GetHuman user ~AC from November 6th, 2017
Background on ~AC's case
GetHuman: ~AC - can you tell our other CuraScript customers when your case took place?
~AC: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~AC a list of common CuraScript problems)
~AC: "Make an order" was why I was trying to call.
~AC's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AC: Due to an insurance change I am forced to have my meds ordered and delivered through Curascripts now. The first call took over an hour, they faxed my medication list to a chiropractor instead of my Dr. basically putting my health condition out there for anyone to see. Everytime I call I am on hold forever. I am frustrated that every month I have to take time out of my busy schedule to waste my time on hold and explaining everything all over again. I am furious that my meds are not being counted towards my deductible! Anthem blue cross needs to ** curascripts ASAP
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~AC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AC: I'd give them a one out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~AC: For that I would say four out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~AC: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AC taken from his CuraScript customer service problem that occurred on November 2nd, 2017.