CuraScript: For four years I have been forced by my insuran...
A CuraScript customer review by GetHuman user ~VanilaGorila from November 10th, 2017
Background on ~VanilaGorila's case
GetHuman: ~VanilaGorila - can you tell our other CuraScript customers when your case took place?
~VanilaGorila: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~VanilaGorila a list of common CuraScript problems)
~VanilaGorila: "Complaint" was why I was trying to call.
~VanilaGorila's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VanilaGorila: For four years I have been forced by my insurance to use this wretched company. I am on a payment assistant program which covers the bulk of my medication, yet, even with a debit card from the program on file, I have to fight with the billing department every single month. Not only that, but when there is a problem with my account, they simply stop sending the medication without notifying me at all. Just another example of pharmacies holding patients hostage.
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~VanilaGorila: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VanilaGorila: I'd give them a one out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~VanilaGorila: For that I would say two out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~VanilaGorila: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VanilaGorila taken from his CuraScript customer service problem that occurred on October 31st, 2017.