CuraScript: I have been given the runaround to get a specia...
A CuraScript customer review by GetHuman user ~Linda H from November 16th, 2017
Background on ~Linda H's case
GetHuman: ~Linda H - can you tell our other CuraScript customers when your case took place?
~Linda H: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda H a list of common CuraScript problems)
~Linda H: "Overcharge/Strange charge" was why I was trying to call.
~Linda H's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda H: I have been given the runaround to get a specialty med* they could not find the med order that was faxed* then get prerecorded info that I do notneed to do anything order has been received I called personally to see where it is at-need to get orders, need to verify insurance, was told I do not need a pre authorization and then receive a letter I am not eligible to receive mail order meds. All the while the customer service people had a uncaring tone and I have missed work because of this physical issue.
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~Linda H: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda H: I'd give them a one out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~Linda H: For that I would say three out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~Linda H: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda H taken from his CuraScript customer service problem that occurred on November 15th, 2017.