Dish network customer reps are so incredibly ru...
A DISH customer review by GetHuman user ~gb101111 from November 13th, 2017
Background on ~gb101111's case
GetHuman: ~gb101111 - can you tell our other DISH customers when your case took place?
~gb101111: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~gb101111 a list of common DISH problems)
~gb101111: "Overcharge on Account" was why I was trying to call.
~gb101111's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gb101111: Dish network customer reps are so incredibly rude! I pay almost $***month, and have for several years. My receiver suddenly stopped working for the last two days. I get zero channels. Just a screen with an error! When I call to inquire about it, the soonest anyone could fix it was *-** days from now. When I asked if it could be sooner, the voice on the phone was so degrading and brusque. The first person transferred me to his manager, who was the MOST UNPROFESSIONAL AND DISRESPECTFUL CUSTOMER SERVICE REP I've ever spoken with. This man actually had the audacity to yell at me and tell me that I am "pissing him off"! He abruptly put me on hold, and hung up after a few minutes. Unbelievable! I tried calling a few times again, each and every time to be "put on hold" and hung up on. Cancelling my service and telling everyone with Dish network about it!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~gb101111: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gb101111: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~gb101111: For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~gb101111: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gb101111 taken from his DISH customer service problem that occurred on November 12th, 2017.