DISH: Double charges, double talk, DirecTV is a world...
A DISH customer review by GetHuman user ~Doc914 from November 27th, 2017
Background on ~Doc914's case
GetHuman: ~Doc914 - can you tell our other DISH customers when your case took place?
~Doc914: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Doc914 a list of common DISH problems)
~Doc914: "Lower My Bill" was why I was trying to call.
~Doc914's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doc914: Double charges, double talk, DirecTV is a world better. I went off a service pause (for a Summer seasonal property), and was billed for two months within ** days of restarting service. Two calls to customer service and what they call "advanced customer service" and they try to justify two months of charges saying they are billing ahead.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Doc914: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doc914: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Doc914: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~Doc914: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doc914 taken from his DISH customer service problem that occurred on November 23rd, 2017.