DISH: Got hung up on..finally got "corporate" told ac...
A DISH customer review by GetHuman user ~ditojeff from November 1st, 2017
Background on ~ditojeff's case
GetHuman: ~ditojeff - can you tell our other DISH customers when your case took place?
~ditojeff: Yes. It was late at night, on October 23rd.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~ditojeff a list of common DISH problems)
~ditojeff: "Cancel Service" was why I was trying to call.
~ditojeff's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ditojeff: Got hung up on..finally got "corporate" told acct. had been resolved. They screwed with service anyway but would not shut it off until original amt. was paid!! No notes on acct. it was if we never called. As far as original contract...WHAT ORIGINAL CONTRACT?!!...made mistake and told them about complaint site...it no longer can be found. These complaints included: LIES customers were told..EXTRA FEES added after the fact..BAD CUSTOMER SERVICE after the fact..NO ENGLAIS on part of customer service reps..HANG UPS from cust. service...U name it they were there and unfortunately we can qualify all of them...they never send us the same bill twice..but always want their money!! Apparently they have'nt up-dated their customer service hand-book because the LIES are getting to be OLD!!!!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~ditojeff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ditojeff: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~ditojeff: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~ditojeff: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ditojeff taken from his DISH customer service problem that occurred on October 23rd, 2017.