I wanted to cancel my dish. I was on the phone...
A DISH customer review by GetHuman user ~cyndi from November 25th, 2017
Background on ~cyndi's case
GetHuman: ~cyndi - can you tell our other DISH customers when your case took place?
~cyndi: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~cyndi a list of common DISH problems)
~cyndi: "Overcharge on Account" was why I was trying to call.
~cyndi's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cyndi: I wanted to cancel my dish. I was on the phone to tulsa dish for over * hours. they canceled me to the tune of ***.**$. what a bunch of you know what. I live on fixed income and I got taken. what a crock. don't ever use this company.you never get the channels you are promissed,goes out when the wind blows and the channels you do get are sports or infomercials.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~cyndi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cyndi: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~cyndi: For that I would say two out of five.
GetHuman: And finally- any advice for other DISH customers?
~cyndi: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cyndi taken from his DISH customer service problem that occurred on November 16th, 2017.